Firstly, a warm welcome to buygardenfurnituredirect.co.uk
Buygardenfurnituredirect.co.uk is run by a young and hard working team and we want you to enjoy your visit to our online garden furniture shop. We also like to receive feedback on how we're doing be it good or bad (hopefully not too much bad). This then gives us the chance to learn from our mistakes and improve for the future.
If you ever have any queries or comments regarding any aspect of our website, please do not hesitate to contact either Paul our Customer Service Manager or one of our sales team on 0845 6431529 alternatively you can e-mail sales@buygardenfurnituredirect.co.uk
Our Usual Office Hours Are: Our Christmas And New Year Opening Hours Are:
Monday to Thursday: 9am – 5pm Saturday 24 Dec to Tuesday 27 Dec - Closed
Friday 9.30am - 5pm Wednesday 28 Dec to Friday 30 Dec - Normal Hours
Saturday: 10:00am - 2:00pm Saturday 31 Dec to Monday 2 Jan - Closed
Sunday: Closed Tuesday 3 Jan Onwards - Normal Hours
If we are unavailable at any time please send us an e-mail to
sales@buygardenfurnituredirect.co.uk or leave a message and one of the team will return the call as soon as possible.
Cooling off and Returns cooling off period of 7 days applies to all orders so as to comply with the Distance Selling Regulations. See –
DTIhowever return costs will be at the purchaser’s cost and the process must initially be authorized by buygardenfurnituredirect.co.uk via a returns e-mail confirmation (contact as above).
Garden furniture Delivery
Buygardenfurnituredirect.co.uk aims to dispatch most items within 14working days of confirmation of your order. The majority of deliveries will be quicker, however some items such as the handmade to order or special order products may take up to 28days. We will keep you updated via e-mail and telephone if there are unfortunate delays. Standard delivery is Free however some items may attract an additional fee depending on the combination of products ordered or location. Any additional shipping costs will be cleared with the cardholder before dispatch and confirmation of order acceptance.
Online Payment Security
The buygardenfurnituredirect.co.uk team have taken the decision not to store sensitive credit card data on our computers. Instead it is stored securely on the Protx encrypted payment system. This helps us to ensure the highest level of security for both online and telephone payments.All transaction information is encrypted using 128 bit SSL certificates, and so ensuring that your card details are secure throughout the entire process of purchasing from our website, and this is the reason that you won’t see the padlock symbol until reaching the payment pages.
WEEE Regulations 2006: As we begin to sell products that are covered under the WEEE regulations we will update this information accordingly